Software personal assistants continue to be a topic of significant research interest. This paper outlines some of the important lessons learned from a successfully-deployed team of
personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a
dozen personal assistant agents were continually active for
seven months. Each elf (agent) represented one person and
assisted in daily activities in an actual office environment.
This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. This paper outlines some of the key lessons learned
and, more importantly, outlines our continued research to address some of the concerns raised.