Electric Elves: What went wrong and why


Milind Tambe, Emma Bowring, Pradeep Varakantham, K. Lerman, Paul Scerri, and D. V. Pynadath. 2007. “Electric Elves: What went wrong and why .” AI Magazine 29 (2), Pp. 23-32.


Software personal assistants continue to be a topic of significant research interest. This paper outlines some of the important lessons learned from a successfully-deployed team of personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a dozen personal assistant agents were continually active for seven months. Each elf (agent) represented one person and assisted in daily activities in an actual office environment. This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. This paper outlines some of the key lessons learned and, more importantly, outlines our continued research to address some of the concerns raised.
See also: 2007