Software personal assistants continue to be a topic of significant research interest. This paper outlines some of the important lessons learned from a successfully-deployed team of
personal assistant agents (Electric Elves) in an office environment. These lessons have important implications for similar
on-going research projects.
The Electric Elves project was a team of almost a dozen
personal assistant agents which were continually active for
seven months. Each elf (agent) represented one person and
assisted in daily activities in an actual office environment.
This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. This paper outlines some of the key lessons learned
and, more importantly, outlines our continued research to address some of the concerns raised.